Marketing operational excellence: no longer an oxymoron, but a source for more revenue.

Lori Witzel

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Top Stories by Lori Witzel

The HP TouchPad was launched July 1, 2011, and was discontinued August 18, 2011. The Marketing Center of Excellence (MCOE) may provide a framework for understanding (and preventing) the sorts of “black swan” marketing failure that HP experienced with its TouchPad launch. I think the key value provided by a MCOE for reducing the risk of a “black swan fail” is its enablement of a holistic, cross-disciplinary approach to marketing at enterprise level. Leslie Ament, SVP at Hypatia Research Group, asked a great question that points towards the complexity underlying the situation, and the potential value of a MCOE: “Is this a failure of 1) product features, 2) timing of launch, 3) targeting of market segment and/or 4) demand generation, branding, and execution of campaigns?” In the framework of a MCOE, the operator here would be an “and,” rather than an “or.” Hypothesis... (more)

Why Does Enterprise Tech Marketing Keep Failing

Just as "one does not simply walk into Mordor," one does not simply walk into an Enterprise Marketing Center of Excellence (MCOE). I've learned from friends in the business analysis community some useful transitional stages to evolve a COE. These involve identifying Key Areas of Practice, and then the Subject Matter Experts (SMEs) with influence within the marketing organization. Once these areas and influencers are identified, they can be invited to charter Communities of Practice. For example, here's a high-level view of a Marketing Automation Community of Practice across Enter... (more)

CMOs, IT Cost Optimization and Innovation

In her recent Forbes series on the CMO-CIO partnership, Kimberly Whitler interviewed leading organizations' CIOs and CMOs, spotlighting the impacts of that partnership (or the lack thereof) on whether or not organizations achieve their goals, and at what cost. What is not discussed is the role of operational excellence and cost optimization-specifically technology asset optimization, whether IT assets or marketing technology assets-in funding innovation. As she noted, "Gartner, the world's leading information technology research and advisory company, famously prognosticated that... (more)

Enterprise Tech Marketing Failure and the Marketing Center of Excellence

Being a revenue-focused, data-driven tech marketer is no longer a best practice—it is, to use Hollis Tibbetts' pithy wording, "table stakes." But even if a marketing organization can't quite raise the stakes to get a seat among their best-performing peers (many marketers lag behind according to Hypatia Research Group) all still must improve outcomes. Despite an intense focus on improving outcomes, enterprise technology marketers’ best efforts at consistently increasing their return on marketing investment (ROMI) too often fail. (One of the most notable recently? HP's tablet laun... (more)

Why IT Cost Transparency Is Not Just for Information Technologists

IT cost transparency helps ensure innovation and support for business growth are not compromised by continual downward pressure on IT budgets. This is not just an IT concern alone-given the importance of IT Finance, procurement, and the CMO's office, ensuring IT costs are transparent is a concern for everyone involved with IT. IT cost transparency enables Line-of-Business (LOB) management to participate in efforts to reduce IT costs by optimizing configurations, thereby freeing resources for innovation and M&A support. However, to paraphrase Gartner, "Transparency cannot be defi... (more)